Frequently Asked Questions

Feel free to contact us if your answer isn't here

1. Event code of conduct

All attendees at WSM 2021 are asked to read the event code of conduct. We ask that all attendees abide by this code of conduct to help create a safe and welcoming environment for everybody.

2. What if I have forgotten my password, cannot find it, or would like to update it?

You will find your password in your invitation email. If you are unable to locate your password, please click here to log in the top right-hand corner of the website and then click "Forgotten password" on the next page. You will receive an email with a link to reset your password.

3. What should I do if the page is not responding when I try to login?

If you are currently using Internet Explorer, please try to log in from Microsoft Edge or Google Chrome. If you continue to have problems logging in or are already using one of the suggested browsers, please email the team

4. Will I be able to ask questions and communicate with the speakers?

The live sessions are designed to be interactive and engaging and will allow for plenty of opportunities to interact with the speakers, take part in polling activities and submit your questions during the sessions.

5. How do I access the virtual event?

On the day of the event, log in here and select the ‘Watch live’ tab. The stream will start 30 minutes before the first session.

For further details on how to view the live stream, please watch this video.

6. How do I test my connection?

For the best viewing experience, we would recommend using headphones and watching over a stable internet connection. For details on technical support, please read our guide by clicking here.

7. Where can I see the event programme?

The full programme can be viewed on the programme page. You can build a personal event schedule for each day by clicking on the star icon next to each session. 

8. CPD at WSM 2021

In keeping with the GMC condition that CPD activity doesn’t need a set number of 'points' or 'credits', the Association doesn't issue these for its educational activities.  

However, for those members who wish to record their CPD in terms of points or credits it's normal practice to give one credit or point for each hour of education provided.   

CPD certificates will be available to download from the 'My Account' section of the Association of Anaesthetists website immediately after the conference.

9.  How to use during the live event days is positioned on the Watch Live page to the right of each stream. When you land on each stream, you will be required to enter your name and email address into You will then be able to see three different tabs; Q&A, Live Chat and Polls.
  • Live Chat is a function where you can interact with your fellow participants during the live stream. 
  • Q&A function will allow you to ask speakers questions and up-vote questions. 
  • Polls function will allow you to vote on various topics presented during the live stream.

10. Who are Live Group?

Live Group are a full-service event and communications agency specialising in virtual and hybrid event delivery. We are delighted to be partnering with the Association of Anaesthetists to deliver WSM 2021. We are renowned for pioneering hybrid event strategies and are at the forefront of the Events 2.0 revolution. To learn more, please visit:

11. Refunds/cancellations

In the event you are unable to attend the live days and do not want to access the recordings of the sessions post event (this access will be for 6 months) we will be able to offer a refund. Please email [email protected] 



Check out what is happening during WSM 2021

Sponsors and exhibitors

Meet and live chat with our sponsors and exhibitors and be in with a chance to win a prize


View the record number of submitted e-posters for WSM 2021